Terms and Conditions

Effective Date: 23 October 2024

Welcome to My TravelCabs , By accessing or using our services, you agree to comply with and be bound by the following terms and conditions . Please read them carefully. If you do not agree to these Terms, you may not use our services.

Introduction

These Terms govern your use of the My TravelCabs website, mobile applications, and any services provided by My TravelCabs . By booking a cab, accessing our platform, or using any part of our Services, you acknowledge that you have read and agree to these Terms.

Service Description

My TravelCabs provides transportation services including, but not limited to, cab booking, ride scheduling, and related services. We aim to offer reliable, comfortable, and budget-friendly transportation solutions to our users.

Ride Booking

You can book a cab through our website or mobile application by providing your name, contact details, pick-up location, drop-off location, and other necessary information.

Payment

All fares are displayed at the time of booking and must be paid according to the selected payment method. Additional charges may apply for waiting times, route changes, or other services. Prices are subject to change based on various factors like location, distance, and demand.

User Responsibilities

By using our Services, you agree to:

  • Provide accurate and complete information during the booking process.
  • Comply with all applicable laws and regulations.
  • Be responsible for the safety of your belongings during the trip.
  • Treat our drivers and vehicles with respect.

Booking and Cancellation Policy

Booking Confirmation

Once you book a ride, you will receive a confirmation via email or SMS. Please review the booking details carefully to ensure accuracy.

Cancellations

  • You may cancel your booking without charge if done within a specific time window before the scheduled ride.
  • Cancellations made outside this window or after the driver is dispatched may incur a cancellation fee. The specific cancellation terms will be displayed at the time of booking.

Driver Cancellation

We reserve the right to cancel your ride in case of driver unavailability, safety concerns, or other unforeseen circumstances. In such cases, we will notify you and offer an alternative ride or a full refund if payment has been made.

Payment and Refund Policy

Payment Options

We offer multiple payment methods, including cash, credit cards, debit cards, and online payment gateways. By selecting a payment method, you agree to pay the total amount for the ride, including any additional charges.

Refund Policy

Refunds will be issued under the following circumstances:

  • If a ride is canceled by My TravelCabs before the trip starts.
  • If you cancel the ride within the cancellation window without incurring a fee. Refunds, if applicable, will be processed to the original payment method used at the time of booking.

Limitation of Liability

While we strive to provide timely and reliable transportation services, My TravelCabs cannot guarantee:

  • The availability of rides at all times.
  • That your ride will be free from delays due to traffic, weather, or other external factors.
  • The safety and security of your belongings during the trip.

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services.

User Accounts

Account Creation

You may be required to create an account to use certain features of our Services. You agree to provide accurate and complete information during registration and keep your account details up to date.

Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

Account Termination

We reserve the right to terminate or suspend your account at any time, without notice, for violating these Terms or engaging in fraudulent or illegal activities.

Driver Responsibilities

All drivers associated with My TravelCabs are independent contractors who are expected to:

  • Abide by all applicable laws and driving regulations.
  • Maintain their vehicle in a clean and safe condition.
  • Provide courteous and professional service to all customers.

My TravelCabs is not responsible for any actions or omissions of the drivers. Any disputes or claims related to the driver’s conduct should be reported to us for investigation.

Intellectual Property

Ownership

All content, logos, trademarks, and materials displayed on our website and mobile application are the property of My TravelCabs or its licensors and are protected by intellectual property laws.

Restrictions

You may not modify, distribute, reproduce, or create derivative works from any content on our platform without express written permission from My TravelCabs.

Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and your continued use of the Services after such changes will constitute your acceptance of the revised Terms. We encourage you to review these Terms regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: mytravelcabs@gmail.com
  • Phone: +91 9692929100
  • Head Office: Nagaram, Hyderabad, Telangana – 501218
  • Branch Office: Bimanagar, Berhampur, Odisha – 760010

By using My TravelCabs, you agree to these Terms and Conditions.